Comments on: Reviews http://westlegaledcenter.info/application-reviews/ West LegalEdcenter Mon, 09 Jan 2012 20:01:09 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: chris http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-581 chris Mon, 01 Aug 2011 18:17:28 +0000 http://westlegaledcenter.info/?p=93#comment-581 Hi Diane, I'm sorry to hear you lost your place in the program. Obviously this is a huge inconvenience for you. Unfortunately, you'll need to start from the beginning. If you're taking the course for CLE credit, you cannot fast forward as it's required by the CLE administrative boards that we do not include that feature. I'll let our video production team know about the poor focus of the webcast. Is there anything we can do to make it up to you? Please email me directly if so, chris[dot]knutson@thomsonreuters[dot]com Regards, Chris Hi Diane,

I’m sorry to hear you lost your place in the program. Obviously this is a huge inconvenience for you. Unfortunately, you’ll need to start from the beginning. If you’re taking the course for CLE credit, you cannot fast forward as it’s required by the CLE administrative boards that we do not include that feature. I’ll let our video production team know about the poor focus of the webcast. Is there anything we can do to make it up to you? Please email me directly if so, chris[dot]knutson@thomsonreuters[dot]com

Regards,
Chris

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]]> By: Diane http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-580 Diane Mon, 01 Aug 2011 03:55:09 +0000 http://westlegaledcenter.info/?p=93#comment-580 I viewed the program for more than half of the 2-3/4 hours it was scheduled, and paused it when I had to leave my PC for a while. When I returned to finish viewing, I was brought back to the beginning. How can I resume where I left off!?!? Also, the video focus was poor. I viewed the program for more than half of the 2-3/4 hours it was scheduled, and paused it when I had to leave my PC for a while. When I returned to finish viewing, I was brought back to the beginning. How can I resume where I left off!?!? Also, the video focus was poor.
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]]> By: shawn http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-291 shawn Fri, 03 Dec 2010 22:03:10 +0000 http://westlegaledcenter.info/?p=93#comment-291 Thanks for your comment, Daniel. We continue to investigate other platforms such as BlackBerry and Android. However, each poses new challenges in terms of user experience, regulatory and compliance safegaurds, etc. We want to ensure the user experience is at a level our customers would expect before releasing an app. Stay tuned. Thanks for your comment, Daniel. We continue to investigate other platforms such as BlackBerry and Android. However, each poses new challenges in terms of user experience, regulatory and compliance safegaurds, etc. We want to ensure the user experience is at a level our customers would expect before releasing an app. Stay tuned.
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]]> By: Daniel http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-290 Daniel Fri, 03 Dec 2010 20:08:37 +0000 http://westlegaledcenter.info/?p=93#comment-290 I find it very odd that you would come out with this application for iPhones alone when iPhones hold only about 1/4 share of the smartphone market in the US. Do you have any infromation about when this will be available on other platforms? I find it very odd that you would come out with this application for iPhones alone when iPhones hold only about 1/4 share of the smartphone market in the US. Do you have any infromation about when this will be available on other platforms?
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]]> By: shawn http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-289 shawn Fri, 27 Aug 2010 19:41:20 +0000 http://westlegaledcenter.info/?p=93#comment-289 Thanks for your comment, Mike. It’s always nice to hear when our products are making CLE more convenient for our customers. I apologize for the volume issue you’ve been experiencing. I can imagine how annoying this must have been. We do run normalizing software on all of our programs. However, when a program is converted to the audio-only version, sometimes the volume weakens. We have received other comments regarding the verification chime and are working to improve it in version 3. Stay tuned for CLE Mobile on other platforms like Android and Blackberry. I will inform you of any developments in this regard. We rely on feedback of this type to ensure we’re meeting the expectations of our customers. Again, thank you for letting us know of your concern. We appreciate your business and want to provide you with the best service possible. Thanks for your comment, Mike. It’s always nice to hear when our products are making CLE more convenient for our customers.

I apologize for the volume issue you’ve been experiencing. I can imagine how annoying this must have been. We do run normalizing software on all of our programs. However, when a program is converted to the audio-only version, sometimes the volume weakens. We have received other comments regarding the verification chime and are working to improve it in version 3.

Stay tuned for CLE Mobile on other platforms like Android and Blackberry. I will inform you of any developments in this regard.

We rely on feedback of this type to ensure we’re meeting the expectations of our customers. Again, thank you for letting us know of your concern. We appreciate your business and want to provide you with the best service possible.

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]]> By: mike http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-288 mike Tue, 24 Aug 2010 18:20:05 +0000 http://westlegaledcenter.info/?p=93#comment-288 The mobile app is one of the best ways to take CLE courses, in my opinion. It turns down time into very productive time. I much prefer this to going to class, or having to be glued to a computer monitor. I suggest that they run some volume leveling software on the programs before publishing them, though. Some programs are better than others, but there have been several that have huge ranges of volumes, from barely audible to overpoweringly loud. And that terrible verification chime makes it much worse, because when the volume has to be turned up for presentation that is too quiet, it about blows your eardrums out. There has to be an easy software fix for this problem. All in all a great concept and a good program. I am looking forward to the Android app ASAP. The mobile app is one of the best ways to take CLE courses, in my opinion. It turns down time into very productive time. I much prefer this to going to class, or having to be glued to a computer monitor.

I suggest that they run some volume leveling software on the programs before publishing them, though. Some programs are better than others, but there have been several that have huge ranges of volumes, from barely audible to overpoweringly loud. And that terrible verification chime makes it much worse, because when the volume has to be turned up for presentation that is too quiet, it about blows your eardrums out. There has to be an easy software fix for this problem.

All in all a great concept and a good program. I am looking forward to the Android app ASAP.

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]]> By: shawn http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-287 shawn Fri, 20 Aug 2010 22:29:27 +0000 http://westlegaledcenter.info/?p=93#comment-287 Corey, couple of things to double check. First be sure the programs you purchased are mobile compatible. It should say mobile compatible to the right of the program title in your My Programs on the website. Second be sure that your user name and password are the same on westlegaledcenter.com as on the CLE Mobile app. This is highly recommended and essential to pass information between the site and the app. Finally sync the app. Your new mobile compatible programs which you purchased on the website should appear in "Available for Download" on the app. Please let us know if you have further questions. Tech support can be reached at 1.800.495.9378 or feel free to email us at <a href="mailto:clemobile@westlegaledcenter.com" rel="nofollow">CLEMobile@westlegaledcenter.com </a> Thanks Corey, couple of things to double check. First be sure the programs you purchased are mobile compatible. It should say mobile compatible to the right of the program title in your My Programs on the website. Second be sure that your user name and password are the same on westlegaledcenter.com as on the CLE Mobile app. This is highly recommended and essential to pass information between the site and the app. Finally sync the app. Your new mobile compatible programs which you purchased on the website should appear in “Available for Download” on the app. Please let us know if you have further questions. Tech support can be reached at 1.800.495.9378 or feel free to email us at CLEMobile@westlegaledcenter.com Thanks
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]]> By: Corey http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-286 Corey Wed, 18 Aug 2010 20:04:44 +0000 http://westlegaledcenter.info/?p=93#comment-286 I have enrolled for several programs on my PC that do not show up on my app. Are the programs accessible via the app different from the website? I have enrolled for several programs on my PC that do not show up on my app. Are the programs accessible via the app different from the website?
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]]> By: Christine http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-243 Christine Thu, 18 Mar 2010 03:19:33 +0000 http://westlegaledcenter.info/?p=93#comment-243 I tried the "starter" ethics program that the app comes with and it worked fine. I loved how my existing login worked with no special steps, I got my certificate with no problems and I thought it was a nice touch to include the powerpoint slides. Complaint: whenever you have to hit the button to confirm attendance, you have to close the supplemental content and when you reopen it, it opened up at the beginning instead of where you closed it. It would make sense to either make the verification button pop up wherever you are in the app or to make the supplemental content bookmark wherever you last opened it. It really turned me off to following along in the slides when I had to keep scrolling through to get back to the right spot. As an aside, for some reason, I can't search for or see any listing of other programs to view/listen to. Either the interface is harder to understand than it looks or there's a problem with the mobile content provider right now. I tried the “starter” ethics program that the app comes with and it worked fine. I loved how my existing login worked with no special steps, I got my certificate with no problems and I thought it was a nice touch to include the powerpoint slides. Complaint: whenever you have to hit the button to confirm attendance, you have to close the supplemental content and when you reopen it, it opened up at the beginning instead of where you closed it. It would make sense to either make the verification button pop up wherever you are in the app or to make the supplemental content bookmark wherever you last opened it. It really turned me off to following along in the slides when I had to keep scrolling through to get back to the right spot.

As an aside, for some reason, I can’t search for or see any listing of other programs to view/listen to. Either the interface is harder to understand than it looks or there’s a problem with the mobile content provider right now.

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]]> By: shawn http://westlegaledcenter.info/application-reviews/comment-page-1/#comment-105 shawn Wed, 27 Jan 2010 17:29:30 +0000 http://westlegaledcenter.info/?p=93#comment-105 Larry, like westlegaledcenter.com, your programs will automatically expire (and disappear from your device) 180 days after your purchase or enrollment. We plan to add the ability to delete programs from your device in future versions of CLE Mobile. Larry, like westlegaledcenter.com, your programs will automatically expire (and disappear from your device) 180 days after your purchase or enrollment. We plan to add the ability to delete programs from your device in future versions of CLE Mobile.
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